Do I need an appointment?

While an appointment is not required, we strongly encourage you to reserve an appointment to guarantee a designer will be available to assist you when you arrive. We are open Monday & Tuesday for private appointments of 4-8 people only. We are open Wednesdays through Saturdays from 12 – 6 pm CST and Sundays from 12 – 5 pm CST for walk-ins. Unless otherwise noted, a designer will be at our store front waiting to design with you. Please note that appointments take priority. If you walk-in without an appointment on a busy day, it is possible that we may not be able to assist you that day. You can view the most up-to-date appointment availability here. Appointment times tend to fill quickly - please check back often in the event your ideal time isn’t available.

How much does American Paint cost?

On average, a one-on-one hat customization experience typically ranges from $150 - $450. However, our design team works closely with each client to create the hat of their dreams at a price that is affordable. All sales are final. We do not offer refunds.

How long does a visit to American Paint take?

We do not want you to feel rushed when picking out and designing your hat, and of course, our designers are there to answer any questions you may have. For more intricate designs and/or burnishing, please allow up to 24 hours to return and pick up your dream hat.

What kind of private events do you offer?

We offer multiple private events for our clients to choose from including on-site private parties, off-site private parties, and pop-ups.

What are the costs associated with a private party?

Private party pricing varies as it depends on the guest count, event location, party style, etc. To receive a quote, please visit our private event or pop-up inquiry forms.

Am I guaranteed to find a hat that fits me?

We do not want to make a promise we can’t keep! We work hard to ensure our inventory is stocked to the best of our ability; however, some sizes may require special ordering. Our designers will work with you to ensure you get a hat that you love. If we do not have a hat in stock that you like, we will take a detailed order of your hat design, create it, and ship it to you following your visit.

Do you offer custom hat fittings?

No, American Paint does not offer custom hat fittings. We specialize in the design process in bringing your greatest hat visions to life after selecting the type of hat you love!

Does American Paint offer hat boxes and/or ship hats?

We provide each client with a hat box to ensure each hat keeps its shape, fit, design, and texture.

What is your appointment cancellation/no show policy?

While we understand that there are instances where you may need to cancel an appointment, we ask that you do so as early as possible to allow other clients to book that are waiting to book an appointment. The cancellation period varies by appointment type and is provided during the booking process. For smaller groups, we require a minimum of 24 hours notice prior to your appointment to avoid a cancellation fee. For larger groups, we require 7 days notice prior to your appointment to avoid a cancellation fee. Please be sure to note which policy is being enforced when booking your appointment.

Can I customize and take home my hat in the same day?

Most customizations can be done during your appointment.  But please keep in mind that not all customizations showcased online or in-store can be done within your appointment (time-frame varies based on party size). For special customization requests, kindly send email us at events@americanpainthat.com and we will gladly inform you if it's feasible or if your hat will be ready for pickup the next day.